With Agentforce, Salesforce takes a major step towards AI-driven working. You use it to build AI assistants for sales, customer service, marketing and commercial activities, in plain language, without code.
Multichannel and no-code
The assistants communicate via email, voice or WhatsApp. And you build them in clear language: no programming knowledge required.
The five building blocks
- Agent Builder: visually assemble your assistant.
- Agent Prompt: define the assistant’s behaviour.
- Agent Skills: choose existing skills or develop your own.
- Agent Knowledge: access to your data and information sources.
- Agent Testing: thorough testing before going live.
Secure with your data
Agentforce offers secure connections to your business data and external sources, so the assistant works with up-to-date information. A thorough testing phase with insight into performance precedes the go-live.
Start thoughtfully
AI only delivers value on a well-organised foundation. Agentforce is designed to help employees excel by automating routine tasks, not to replace people. Resolve IT helps you with the practical implementation and process integration. Schedule a conversation to explore the possibilities.