Fin: the AI Customer Agent for service, sales and e-commerce
Fin answers customer questions, supports sales and guides purchases, day and night, in your tone of voice. Natively in Intercom or on your own platform. As a Gold Partner of Fin (formerly Intercom) we implement Fin for new customers and keep your environment in top shape with managed services.
Intercom From first implementation to ongoing management
Whether you are just starting with Fin, or want to take your existing environment to the next level: we combine both services under one roof.
Implementation
We implement Fin from the ground up: natively in the (recently rebuilt) Intercom helpdesk, or on the platform you already use, such as Salesforce, Zendesk or Freshdesk. From setup to training Fin on your knowledge base and tone of voice.
- Implementing Fin on Intercom, Salesforce, Zendesk or Freshdesk
- Intercom helpdesk setup: inbox, help centre and workflows
- Training Fin on your knowledge base, processes and tone of voice
- Integrations with your CRM and internal systems, go-live with guidance
Managed Services
After go-live, optimisation keeps paying off: Fin gets better as the knowledge base and settings get sharper. We manage, monitor and continuously improve your environment.
- Continuous optimisation of Fin resolution rates
- Management of knowledge base, workflows and settings
- Monthly reporting with improvement recommendations
- A dedicated contact who knows your environment
The AI Customer Agent for your entire customer journey
Fin is the AI Customer Agent from the company of the same name (formerly Intercom). Fin reads your knowledge base, help articles and previous conversations and uses them to answer customer questions instantly and accurately, in multiple languages. Questions that need human attention are handed over to your team with full context.
And Fin goes beyond service alone: the same agent qualifies leads for sales and guides visitors in your webshop to the right purchase. Fin works natively in Intercom and runs on the platforms you already use, such as Salesforce, Zendesk and Freshdesk.
- Answers questions automatically based on your own content
- Also deployable for sales and e-commerce: from lead qualification to product advice
- Native in Intercom, and available on Salesforce, Zendesk and Freshdesk
- Escalates seamlessly to your team, multilingual, and gets better with every optimisation round
Salesforce is acquiring Fin
On 15 June 2026, Salesforce announced its acquisition of Fin for approximately $3.6 billion; closing is expected in Q4 of fiscal year 2027. For you, this means Fin and Salesforce will only grow closer together. Resolve IT is a Salesforce partner and a Fin Gold Partner, and is already helping you connect both worlds.
How we bring Fin to your customers
Intake & AI audit
We map your service, sales and e-commerce processes, ticket volume and knowledge base and determine where Fin makes the biggest impact.
Setup & integrations
We configure your environment, Intercom or your existing platform, connect your systems and train Fin on your content, tone of voice and escalation paths.
Go-live & validation
A controlled go-live: we validate the quality of Fin’s answers and fine-tune where needed, together with your team.
Management & optimisation
With managed services we keep monitoring, reporting and improving, so the resolution rate keeps climbing.
Gold Partner with proven AI experience
Fin Gold Partner
As a Gold Partner of Fin (formerly Intercom) we have a direct line to the platform and early access to new features. We are certified on the data model, the REST APIs and historical data migration.
Hands-on AI expertise
We build AI solutions every day, from Agentforce to our own AI products. That experience goes into every Fin implementation.
Strong in integrations
Fin only reaches its full power with the right data. Fin integrates natively with Salesforce, and we connect the rest of your system landscape, robust and maintainable.
Good to know
What is Fin?+
Fin is the AI Customer Agent from the company of the same name (formerly Intercom). Fin answers service questions automatically based on your knowledge base, supports sales and e-commerce, and hands complex cases over to your team with full context. Fin works natively in Intercom and also runs on Salesforce, Zendesk and Freshdesk.
What is the difference between Fin and Intercom?+
Since 12 May 2026, the company behind Intercom is called Fin. The name Intercom lives on for the helpdesk software itself, which was recently rebuilt from the ground up. So Fin is both the company name and the AI agent, which sits natively in Intercom and also works standalone on platforms such as Salesforce, Zendesk and Freshdesk.
What does it mean that Resolve IT is a Gold Partner?+
The Gold Partner status is Fin’s (formerly Intercom’s) recognition of partners with proven implementations and certified knowledge. For you it means a direct line to Fin, faster support and a partner who knows the platform inside out.
How quickly can Fin go live?+
That depends on the quality of your knowledge base and the number of integrations. A first working setup is usually in place within a few weeks. After that, the resolution rate improves step by step through training and optimisation.
Does Fin work with Salesforce?+
Yes. Fin integrates natively with Salesforce, and on 15 June 2026 Salesforce even announced its acquisition of Fin. As a Salesforce partner we also connect Fin to the rest of your Salesforce environment, so conversations, customer data and cases come together. Also see our development & integrations.
What is included in the managed services for Fin?+
Ongoing management of your Fin and Intercom environment: monitoring of answer quality, optimisation of the knowledge base and workflows, monthly reporting and a dedicated contact. We tailor the exact scope to your organisation.
Does Fin speak Dutch?+
Yes. Fin works in multiple languages and answers questions in Dutch and English, among others, based on the same knowledge base.
We already use Intercom. Can you take over our existing environment?+
Certainly. We start with an audit of your current setup and resolution rates, and then take over management and optimisation. Ask a question to explore the options.
Ready for an AI agent that really works?
Schedule a no-obligation call. We will show you what Fin can do for your service, sales and e-commerce.