Free whitepaper

How to choose the right Salesforce implementation partner

The complete guide for organisations that want Salesforce to work, not just to run. Why implementations stall, which types of partners exist and how to see through polished sales stories.

Download the whitepaperFree · about 15 minutes to read
What you will learn

Choose more sharply in every selection conversation

The difference between a Salesforce environment that drives your growth and an expensive database your team works around is decided by the implementation. This guide helps you find the partner who makes that difference.

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The 5 reasons Salesforce implementations stall (and none of them is technical)

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Do it yourself, freelancer, large agency or specialist: which route fits your organisation

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The 12 questions to ask every implementation partner, with the right answer included

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How a professional implementation is structured, from analysis to after go-live

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Why adoption makes the difference and how to tell partners apart on it

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Comparing costs beyond the hourly rate: the four factors that really matter

Contents

Nine chapters, ready to apply

  1. Why this guide
  2. Why Salesforce implementations stall
  3. Do it yourself, freelancer, large agency or specialist?
  4. The 12 questions to ask every partner
  5. From insight to impact: what a professional implementation looks like
  6. The forgotten half: adoption
  7. Understanding costs: looking beyond the hourly rate
  8. The partner selection checklist
  9. About Resolve IT
Preview

Three of the twelve questions

"How soon will I see the first working result?"

The right answer is expressed in weeks, not months. A partner who only shows something at the end is effectively asking you to trust them blindly for months.

"What do you expect from us?"

Be wary of the answer "nothing, we take care of everything". An implementation without your involvement produces a system that does not fit you.

"How do we avoid becoming completely dependent on you?"

A confident partner welcomes this question. A partner who makes themselves indispensable through impenetrable custom work has a revenue model that works against you.

Read all 12 questions
About the author

Written from hundreds of implementations

This guide was written by the consultants of Resolve IT, a Dutch Salesforce partner founded in 2019. The patterns, questions and pitfalls come straight from the practice of more than 340 completed projects.

We are not neutral, and we do not pretend to be. But the criteria in the guide apply to every partner you consider, us included. Feel free to use them against us.

2019Founded
340+Completed projects
10+Certified experts
5★AppExchange rating
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  • The 12 questions with the right answer included
  • The partner selection checklist as an attachment
  • Free, no obligations