ParkBee
From a Sales Cloud foundation with low adoption to a comprehensive Salesforce environment, with the Billing Platform and Stripe for contract and subscription management and automatic collection.
ParkBee is a rapidly growing international SaaS player in smart parking solutions, based in Amsterdam.
The challenge
At the start, Salesforce adoption at ParkBee was low, while the organisation was growing fast internationally. Customer onboarding, portfolio management and invoicing largely ran outside Salesforce, without structured case and task allocation or a dedicated customer portal.
- Salesforce adoption was low, while the organisation was growing fast internationally
- Onboarding new customers and locations was unstructured
- No structured case flows for internal and external task allocation
- Customers had no dedicated service portal
- Invoicing, subscriptions and collection ran outside Salesforce
Our approach
In a long-running partnership, we kept building step by step: from a Sales Cloud foundation to a comprehensive environment with portfolio management and a customer portal, and most recently the full Billing Platform with Stripe for subscriptions and automatic collection.
Sales Cloud foundation
We set up Sales Cloud Enterprise Edition with portfolio management for parking locations, as a base for further growth.
Onboarding & task allocation revised
The onboarding process was rebuilt and case flows allocated internal and external tasks in a structured way, instead of ad hoc.
Customer portal & Google Drive
An Experience Cloud customer portal gave clients their own visibility, complemented by a Google Drive integration for document sharing.
Billing Platform & Stripe
Our Billing Platform now handles contract and subscription management, with custom invoice templates and a Payment Collection App that collects automatically via Stripe.
Ongoing development
From credit invoice flows to portfolio management: the team keeps building on new needs as they arise.
The result
ParkBee now works with a mature Salesforce environment that grows with the organisation's international scale, with the Billing Platform and Stripe as the engine behind subscriptions and collection.
From an underused Salesforce environment to a platform that grows with ParkBee's international scale. Onboarding and case tasks run in a structured way, customers have their own portal, and the Billing Platform, together with Stripe, handles the full cycle from contract to collected invoice.
“A clean system for managing subscriptions and capturing MRR.”
Michael Charnley · Manager, ParkBee
Looking ahead
ParkBee is exploring next steps together with Resolve IT, including an expansion with Service Cloud.
Ready for your own success story?
Schedule a no-obligation call with one of our experts.